Warranty&Return

Warranty Policy

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, Maxoak does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights, you should consult the laws of your country, province or state.

Other distributors, suppliers, or resellers may provide their own warranties to you. If you don’t purchase from Maxoak directly, please contact them for further information. 

Warranty period

Item                              General Warranty             Warranty period for AC200 
                                      Period (month)                  Indiegogo backers (month)

Power Station                       24                                         36 

Power Bank                          12                                         24

Solar panel                           12                                         24

iHEALS                                 12                                         24

Replacement/Maintenance

Exclusions

Maxoak’s warranty does not apply to:

  • Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
  • Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals;
  • Non-quality related issues
  • Items purchased from unauthorized resellers
  • Used for special application other than normal consumer use
  • Lost /stolen/free/refunded product
  • Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
  • Not able to provide valid proof of purchase


How to claim warranty?

Feel free to contact our customer service team at info@maxoak.com.

Refund

We offer a 30-day hassle-free money back guarantee. This only applies to product purchased directly from Maxoak. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Please note-30-Day money back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, MAXOAK refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

We will afford the return shipping cost because of defective & damaged during shipping item.

For subjective return reason, customer should bear the return shipping cost themselves.

Valid Proof of Purchase

  • Order number of purchases made through Maxoak direct
  • Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

*The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg. Short video) depicting the defect will be required.

How to Return/Replace/Repair an Item

  1. Contact info@maxoak.net for a Return Merchandise Authorization (RMA) Number. Maxok will not accept returned items without prior authorization and RMA.
  2. Write the RMA number on the shipping label outside the *RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse.
  3. Maxoak will repair/replace(at Maxoak’s sexpense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
  4. We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.

Shipping costs should be paid by customer in the following situations:

  • Returning products without any proven defect.
  • Warranty claims on items taken outside the original country of purchase
  • Returning items claimed to have defects but found to be in proper functioning status by Maxoak.
  • Costs related to unauthorized returns (any returns made outside of the approved warranty process)