Shipping policy
How long does it take for delivery?
5-7 working days.
Which countries do you ship to?
Only the United States, other countries need to place orders on our other websites as below:
Canada:https://maxoak.ca/
Europe:https://maxoak.eu/
We cannot provide the following services（If the product exceeds 30KG, it will not be shipped. ）
1. Alaska
2. Hawaii
3. PR
4. VI
How will my delivery be shipped?
UPS, FEDEX are our logistics partners, shipping BLUETTI products.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at service@maxoak.net.