Support

MAXOAK’s power backup products are used in indoor and outdoor, favored by lots of customers all over the word based on the unique design

Frequently Asked Questions

  • Warranty&Return

    MAXOAK warrants to the original consumer purchaser that this MAXOAK product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in below“warrantyperiod”.

  • Warranty period

    The warranty period is 24month start from the date of purchase by customer.

  • Returns&Return Shipping Cost

    We offer a 30-day money back guarantee.If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from MAXOAK. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy. Please note, 30-Day money back guarantee not applicable on open box products or lack of accessories. We will afford the return shipping cost because of defective&damaged during shipping item. For subjective return reason,customer should bear the return shipping cost themselves.

  • Maintenance

    MAXOAK will repair/replace any faulty products during the warranty period due to defect in workmanship or material.

  • Refund

    MAXOAK offers a 30-day money back guarantee for goods purchased directly from MAXOAK. To be eligible for a full refund, your item must be unused and in the same condition that you received it, and in its original packaging. Gift cards & downloaded software are non-returnable. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price. To return an item, please contact us via phone or email info@maxoak.net during our normal business hours. In order to return your product under the 30-day return policy, please check that: You have purchased the product directly from MAXOAK. You contact MAXOAK and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.

  • Exchange

    We only replace items if they are defective or damaged. If you need to exchange your item for the same item, contact us at info@maxoak.net for further information.

  • Exclusions

    MAXOAK 's warranty does not apply to: Improper Use or Installation. Cosmetic Damage. Damage due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such). Accidents. Misuse/damaged by incorrect using method. Abuse. Negligence. Commercial Use. Modifications to any part of the Product. Can not provide the purchase proof. Damaged by incorrect using method. The Return & Warranty policy is subject to change. Without prior notice.

  • How to contact us for customer service?

    To obtain warranty service, please contact us by email: info@maxoak.net.

  • How to Return an Item

    To return an item you'll need to obtain a Return Material Authorization (RMA) number. MAXOAK will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.

  • Process for Returning Produce

    1. Obtain a Return Merchandise Authorization (RMA) Number: All returns must have an RMA number for processing. Contact MAXOAK at info@maxoak.net for assistance. 2. Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to MAXOAK. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse.

  • Shipping policy

    1. We currently ship to the following countries, with more countries to be available soon. USA (U.S.) - Canada (CA) - Japan (JP) - & EU Countries such as Germany (DE) - United Kingdom (U.K.) - Italy (IT) - France (FR) - Spain (ES) - Poland (PL) and so on, pls contact us for shipping to your country before purchase if the country/region not mentioned above.

  • Shipping policy

    2. We need 1 to 3 working days to process the order, and usually 7-10 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.